Shipping Policy | Return Policy | Payment Policy
PRODUCTION AND LEAD TIME
A limited amount is produced each month. Once you place your order, it will be shipped according to the date of purchase. If it is not in stock, you’ll be placed on a waiting list and your order will ship once production is finished. Tracking information will be emailed. The GlamCubes™ is not just a plastic cosmetic storage – it is work of art. The fabrication process is a time consuming and labor intensive process that requires meticulous attention to each and every single detail. Contrary to popular misconception, pieces of the organizers are not glued all at once. Certain aspects of the organizer can be hand assembled faster than others, and sometimes certain parts of the organizer require more time than other parts. Some weeks, production is slower due to those specific parts being tailored, but the following week, production speeds up with the remaining process. There are over 450 individual handmade steps in the process to fabricate just one GlamCubes™ . Apparent bubbling isn’t noticeable until the glue cures. Once an assembled piece is dry and the absence of large and apparent bubbles are notated, we proceed by fabricating the next pieces. If large bubbles are detected which obstructs the overall aesthetics of the GlamCubes™ , the piece(s) is discarded and the piece is remade until each fabricated part meets our strict quality control standards. Although this process is time consuming and tedious, it is the same process which many high-end products such as Chanel, Louis Vuitton handbags, and Christian Louboutin shoes are made. The demand for the GlamCubes™ continues to grow and we take extra measures to ensure that our customers continue to receive the most pristine makeup organizer in the world. Each batch will vary in lead time based on the volume of orders for that specific month during your time of purchase and the style which is currently in production. Each order is fabricated based on the date of purchase with the oldest orders as priority, so we ask that our customers remain patient to allow the time required to produce our exquisite products. The GlamCubes™ is an absolute work of art and require many hours of intensive and meticulous labor to produce with the exceptional world class standard we’ve been known to produce. Each acrylic makeup organizer must be pristine before it leaves our doors or it will not be shipped. GlamCubes™ is a long term investment and not just a beauty purchase. We hope you appreciate the extra measures we take to ensure you receive the world’s most flawless makeup organizer ever made
EXCHANGE & REFUNDS POLICY
1. You have 24 hours from receiving your order to exchange your purchase if you meet the below policies.
2. At GlamCubes™ , we are solidly dedicated to guaranteeing the Item we fabricate for our clients outperforms the most astounding norms of masterfulness and quality. To accomplish this, we have actualized a thorough quality control program that screens the Item through all phases of the assembling go through to bundling and packaging, including the last review before transportation. Should an item anytime in this procedure be seen as imperfect by our prepared and experienced staff, it is pulled directly and supplanted. On uncommon event, harm may happen during transportation or Conveyance, and we Solicitation every client to review the Item for any damage, defect, or inherent imperfection. Should harm not be seen by the client upon receipt, our strategy isn't to accept accountability for consequent harms which are caused remotely on the Perfect Items or because of careless consideration. This assurance is disclosed in the terms and conditions which every client must peruse and consent to before purchasing.
3. Because of the Delicate nature of the GlamCubes™ Items, there is a higher risk of being damaged, harmed, or misused when inappropriately bundled upon return. On the off chance that the Flawless Item is returned harmed or scratched, it can't be fixed. Few organizations do permit Refunds just to exchange the profits to another client. Each GlamCubes™ Item arrives fresh out of the box new, and clients will never get a returned or utilized Item; in this way, we don't acknowledge returns or discounts after the Item is sent, delivered or shipped.
4. Although there are no refunds, we will supplant the coordinator at no charge on the off chance that it arrives harmed or deficient upon investigation. On the off chance that it is damaged or flawed, we will supplant it at no expense to clients in Lebanon, and worldwide clients are qualified for a substitution coordinator however are in charge of substitution transportation cost.) harm, as well as damaged items, will be evaluated during organization or bearer assessment.
5. You are eligible for a cash refund only If Our Team sent you the wrong item. The Item must be unused and in the same condition that you received it. It must also be in the original and undamaged packaging. To complete your return, we require a receipt or proof of purchase.
6. Any item not in its original condition is damaged, or missing parts for reasons not due to our error will be offered no refunds.
7. Shipping fees are not included in the exchange policy
8. Any returns that do not meet our policy will not be accepted.
9. We do not exchange nor return nor refund the following items: • Makeup brushes • Tools • Essentials Refunds Will BE In a Form of
Vouchers ( ONLY if applicable)
1. Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then you will be issued a voucher equivalent to the price of the product/products purchased.
3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund or voucher.
4. Please note that refunds will be processed within 3 working days .
5. Amount will be In a Form of Vouchers.
6. No Cash refunds applicable Sale items (if applicable) 1. Only regular priced items may be exchanged. Unfortunately, sale items cannot be refunded or exchanged.
Exchanges (if applicable)
1. We only replace items if they are defective or damaged upon receipt. Kindly verify your items and sign the receipt in good condition paper that will be handed to you upon delivery. If Item is not in good condition and you need to exchange it for the same item, you will not be charged for delivery.
2. If you are shipping an item over R1500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3. Delivery In Johannesburg Area is within 7-10 business days.
4. Worldwide Shipments can be processed and arranged by contacting us via email. info@glamcubes.co.za